Shipping Policy
Last updated: 22/02/2026
Processing Time
Each order is handled with care to ensure quality and precision. All orders are processed within 1–3 business days after placement. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a confirmation email once your order has been processed and is ready for shipment.
Shipping & Delivery
We are pleased to offer complimentary shipping on all orders, with no minimum purchase required. Every package is delivered directly to your door.
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How We Ship: We ship internationally with tracking, using Canada Post and local carriers for final delivery. This ensures reliable delivery and the ability to track your package throughout its journey.
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Delivery Time: Once processed and shipped, delivery usually takes 7–12 business days (within Canada, this depends on the province and local carrier).
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Tracking: All orders include full tracking. Once dispatched, you will receive an email with a tracking link. Please note it may take 1–3 business days for tracking to update after the order leaves the warehouse.
Ordering Process
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Selection: Add the desired items to your cart.
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Checkout: Proceed to checkout and enter your shipping information correctly and completely.
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Payment: Select your preferred payment method and complete your order.
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Confirmation: Once confirmed, your order will be processed and shipped.
Payment Methods
We offer a secure, encrypted checkout where your payment details are protected from end to end. Accepted methods include:
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Credit/Debit Cards: Visa, Mastercard, American Express.
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Digital Wallets: Apple Pay and Google Pay.
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Secure Credit Card Payment.
Delays & Availability
Shipping delays may occur due to high seasonal demand, customs processes, postal service volume, or weather conditions. Our team is committed to ensuring your order arrives as swiftly as possible, and we will do our best to keep you informed every step of the way.
Customer Care
For personalized assistance, changes to your order, or delivery updates, please contact our support team at: Email: info@marthamontreal.com
We are always delighted to assist you.
